Deliveries and returns

Delivery, shipping and postage

Packages are delivered via Collisimo.

Metropolitan France: orders will be processed within 1 to 5 working days, starting from the day following payment of the order. Shipping costs of at least 7.00€. They increase according to the weight of the package.

European Union: 2 to 8 working days. Shipping costs from 20.00€. They increase according to the weight of the package.

International: 5 to 10 working days. Shipping costs from 29.00€. They increase according to the weight of the package.

The customer is solely responsible for a lack of delivery due to a lack of indication when placing the order.

Feedback

Only parcels sent to mainland France and the EU can be returned.

To return an order, the Customer has a legal period of one week from the date of receipt, without justification or penalty. Return costs are the responsibility of the Customer. It is advisable to go through a mode of transport with tracking number. Indeed, Gambelier cannot be held responsible for the loss, theft or damage that the returned Products may suffer during their transport.

For any return under the right of withdrawal, the Customer must inform Customer Service by email: gambelierstudio@gmail.com indicating whether he wishes an exchange (within the limit of available stocks) or a refund (the costs initial delivery charges are non-refundable). The Customer will receive the address to which he must return the Product. The latter must be returned in its original packaging, complete, in perfect condition, accompanied by the invoice.

No returns will be accepted if the returned products have been visibly used, damaged, worn, damaged or their packaging damaged or damaged, making the product unsuitable for resale.

Exchange and refund

Only parcels sent in mainland France or the EU can be refunded or exchanged (except in the event of a lack of conformity or apparent defect, refer to the T&Cs).

The exchange or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer.